Delivery and store pickups
When you are making online purchase from our website, you have the option of having the Product you have order delivered directly to you, or alternatively you can choose to purchase them from one of our stores.
Customers also could choose delivery option when this method suite our customer’s convenience.
Standard Delivery charges
There is No Delivery Fee when you purchase these items in offline store.
The delivery costs are listed below for items
Compact Items such as Wallets, pouches, card holder would be $9.95 per item ordered.
Small to item such as small hand bag, small cross body bag $14.95 per item ordered.
medium Items such as medium size hand bag, smaller business bag, smaller backpack etc would be $17.95 per item ordered.
Large items such as large bag, suitor, larger backpack and travel Luggage would be $29.95 per item ordered.
We only deliver bulky items to Sydney Metropolitan Area and NSW areas. These items would include luggage or any bulky items sold in the store. Any Items above 55CM X 34CM X 23CM would be included in this condition. (Generally it's luggage sold in our store).
Our business is located in Sydney NSW, product would be delivered between 5-10 working days from date order has been processed.
Areas far away from Sydney would take longer to receive the product, where areas within the Sydney would be faster to receive our merchandise. Our Delivery service covers mainland Australia and Tasmania Only (unless it's specified).
Free delivery over $100 per item purchased.
Free delivery for any Items valued over $100.00
Mutiple items makes over $100 would be applied to this offer.
Policy for changes in mind
Return and exchange policy
If you are not satisfied with our product, we are happy to offer exchanges for then goods you have purchased. There is no refund option for the changes of mind. Customers must provide receipt (proof of purchase) and complete return slip for exchanges or return for refund. We do provide refund for the purchase when the product is faulty under Australian Consumer law.
Return to the store
For the customer visit our store, we do offer exchanges in product within two weeks from the date purchase of the goods. The items must be not used, hang tag must be on, and it must be in original condition as when it’s purchased.
For online customers, we do offer exchange service within two weeks from date product has been arrived in your premise.
We are unable to compensate the cost of postage and packing for items sent to the customer. Customers must pay for the postage back to our store also there is no refund for the postage cost we have provided for you to send it to your location. It may also take us one month for a return by Australian post to be processed. It would be more convenient when customers visit our store, and we would be able to process the return faster.
When are sending your item by Australia Post, complete all relevant details on the Returns Slip, including the reason for the return of goods. Please repack your item with secure, the items being returned in the original packaging and it includes the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
Please ensure a Certificate of Posting is obtained when depositing your parcel with Australia Post. This should be kept in a safe place as it bears a unique reference number which is used to trace your parcel should it fail to be delivered to Us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.
Delivery Terms and Condition
We are not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
We could not guarantee delivery time for the goods.
We could only deliver the large goods (such as Luggage) in Sydney metropolitan area and other parts of NSW in Australia. If we are not able to make a delivery, we would refund full amount paid by the customer.
There is a possibility, that, we could not deliver the goods to your location. In this case, we would fully refund the amount you have paid for the goods.
There is possibility, that, we do not have goods available at online in stock, and we wouldn’t be able to fulfil your order. We would refund the amount you have paid for this occasion.
Bag Scene reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error.